MetaSolves gives your operation an AI team that triages alarms and call-outs around the clock, keeps clients updated automatically and drafts incident reports in seconds — hosted in Johannesburg, POPIA-compliant, with humans deciding every response.
Built for operations like
Call-outs land at all hours, clients want answers now, reports pile up by morning. MetaSolves turns the front of your operation into a system — so nothing waits on a busy controller or a free moment.
Not a chatbot — an operations team, each role removing one concrete drain on your company. Humans still decide every response.
Takes alarms, panic signals and call-outs the moment they arrive, gathers the detail and routes the right response — so nothing sits in a queue at 2am.
Answers "are your guards on site?" and "what's happening at my premises?" with live status, instantly — without a controller stopping to phone back.
Drafts incident and occurrence reports from the log in seconds, structured and consistent — your supervisor reviews and signs off.
Manages guard rosters, handles shift-swap requests and flags gaps before they become an uncovered site.
It sits on top of the channels and tools your control room already uses. No migration, no months of training.
WhatsApp, phone, email and your alarm-monitoring feed route through the AI control room. Clients and sites notice only the speed.
We load your sites, escalation rules, response protocols and report formats, and connect your roster and monitoring tools where you have them.
It triages, updates clients, drafts reports and manages rosters. Your controllers keep every decision; it takes the repetition off them.
Illustrative base-case figures — to be confirmed against your first site's pilot data.
The two questions every operations manager asks — answered before you ask them.
It handles intake, status and reporting — humans decide on every response, every time. Nothing gets dispatched or escalated without your controller. And every action is captured in a full audit log you can replay.
On infrastructure in Johannesburg (Vultr JNB) — your client and site data stays in South Africa, with private deployment, encryption and audit trails. POPIA-compliant by design, not as an afterthought.
"Call-outs used to pile up on one controller after midnight. Now they're triaged the second they land, clients get their updates without us lifting a finger, and my reports write themselves — we just sign off."
A focused 20-minute demo. We'll run a live call-out, a client status request and a drafted incident report — on infrastructure that never leaves South Africa.