Enquiries and booking requests arrive across WhatsApp, email and Booking.com at every hour. MetaSolves answers instantly, takes the booking and reminds the guest — so every table and every bed gets filled, even at midnight.
Trusted by venues like
A guest who waits an hour for a reply books elsewhere. MetaSolves makes the front desk a system that never sleeps — so the message at midnight turns into a confirmed, reminded booking by morning.
Not a chatbot — a front-of-house team, each role removing one concrete reason a booking slips away.
Answers every enquiry in seconds, with warmth — the way your best maître d' would, only it never goes off shift and never leaves a message waiting.
Takes and manages reservations across WhatsApp, email and Booking.com — checks availability, holds the table or bed, and keeps one clean view of who's coming.
Sends a warm confirmation the day before every booking — the single biggest cut to no-shows, so the tables and beds you sold actually show up.
Answers menu, rates, directions and availability straight from your own system — so guests get the right answer instantly, not "let me check and get back to you".
It sits on top of the channels you already use. No new system, no app for guests, no months of setup.
Your WhatsApp, email and Booking.com inbox all route through one AI front-of-house. Guests notice only the speed and the warmth.
We load your menu or rates, hours, availability and your tone of voice — so every reply sounds like your venue, not a robot.
It answers, takes the booking, reminds the guest and hands anything special to your team — with the full conversation already in hand.
Illustrative base-case figures — to be confirmed against your first pilot.
The two questions every owner asks before they switch on — answered before you ask them.
On infrastructure in Johannesburg (Vultr JNB) — your guest data stays in South Africa, never leaves the country, and is handled to be POPIA-compliant by design. You stay in control of what it can see and do.
It handles the back-and-forth instantly and warmly, in your venue's voice. Your team steps in for anything special — a big celebration, a tricky request — with full context already in hand. Guests get faster, smoother service, not colder.
"The midnight WhatsApps used to become tomorrow's missed bookings. Now they're confirmed before I'm awake — and the reminders alone cut our no-shows in half. The lodge feels fully booked again."
A focused demo on your own channels. We'll show an enquiry answered, a booking taken and a reminder sent — on infrastructure that never leaves South Africa.