MetaSolves gives your property a warm AI team that replies to every booking enquiry in seconds — across WhatsApp, email and Booking.com — fills more rooms and tables, and never lets a reservation slip. Hosted in Johannesburg, POPIA-compliant, working through the night.
Built for properties like
Guests message at midnight, between three channels, all at once — and the front desk is one person mid-check-in. MetaSolves turns your front office into a system, so no enquiry, booking or arrival ever waits on a free moment.
Not a chatbot — a front-of-house team, each role lifting one concrete drain off your people so they can do the welcome.
Greets every guest across WhatsApp, email and Booking.com — warmly, instantly, in your voice — answering rates, rooms and directions before they reach your desk.
Does the back-and-forth of finding the right room or table, quotes the rate and captures the reservation — so you wake up to a fuller calendar.
Sends confirmations, arrival reminders and directions on time — cutting no-shows and empty nights without anyone lifting a finger.
Handles the on-stay questions — game drives, late check-out, the best route in — and hands anything special to your team with full context.
It sits on top of the channels and tools you already use. No migration, no months of training, no app for your guests to download.
WhatsApp, email and your Booking.com inbox route through the AI front desk. Guests notice only how quickly you reply.
We load your rooms, rates, policies and tone, and connect your property-management or booking system where you have one.
It answers, quotes, books, reminds and tends to guests. You keep the personal welcome; it takes the endless back-and-forth.
Illustrative base-case figures — to be confirmed against your first property's data.
The two questions every owner asks — answered before you ask them.
On infrastructure in Johannesburg (Vultr JNB) — your guest data stays in South Africa, with private deployment, encryption and full audit logs. POPIA-compliant by design, not as an afterthought.
It handles the back-and-forth instantly and warmly, in your voice. Your team still does the welcome — and when a guest needs a real person, it hands off with the whole conversation already organised. Faster, never colder.
"Our WhatsApp used to be a bottleneck — now every enquiry is answered before I've made the coffee. We've filled rooms we'd have lost, and my team is back with the guests instead of glued to a phone."
A relaxed 20-minute demo. We'll show a live enquiry answered, a booking captured and an arrival reminder sent — on infrastructure that never leaves South Africa.