MetaSolves gives your practice an AI team that books and reschedules around the clock, sends reminders that cut no-shows, and handles results requests — hosted in Johannesburg, POPIA-compliant, so reception can get back to patients.
Built for practices like
Reception is drowning in calls while patients stand at the desk. MetaSolves turns the front office into a system — so bookings, reminders and results never wait for a free moment.
Not a chatbot — a front-desk team, each role lifting one concrete drain off your reception staff.
Answers every call and message, fields the routine questions, and routes anything clinical to staff — so the phone stops being the bottleneck.
Confirms upcoming visits and sends timely reminders patients can reply to — cutting no-shows and filling slots that would have sat empty.
Handles "are my results in?" — verifies the patient, issues collection or next-step instructions, and never shares or interprets anything clinical.
Sorts what's logistics from what's clinical, books the right type of appointment, and escalates urgent or medical matters straight to your team.
It sits on top of the channels and tools your practice already uses. No migration, no months of training.
Phone line, WhatsApp and your website route through the AI front office. Patients notice only the speed.
We load your appointment types, hours and tone, and connect your practice-management or booking system where you have one.
It books, reschedules, reminds and handles results logistics — and escalates anything clinical to your staff with full context.
Illustrative base-case figures — to be confirmed against your first pilot's data.
The two questions every practice manager asks — answered before you ask them.
On infrastructure in Johannesburg — your patient data stays in South Africa, on a private deployment with encryption and full audit logs. POPIA-compliant by design, and you control exactly what it can see.
Never. It handles logistics only — bookings, reminders, results collection and routing. It never gives clinical advice and escalates anything medical straight to your staff. The care stays entirely with your clinicians.
Reception used to be permanently on the phone. Now bookings and reminders run themselves, no-shows are down, and my sisters are actually with patients again.
A focused 20-minute demo. We'll show a live booking, a reminder run and a results request — on infrastructure that never leaves South Africa.