An AI concierge that handles booking enquiries across WhatsApp, email and Booking.com in seconds — day and night. More rooms filled, fewer no-shows, and your team free to do the welcome that guests actually remember.
Built for places like
Bookings arrive on WhatsApp, email and Booking.com at every hour, from every time zone. Each one that waits is a room someone else fills first.
Enquiries land at 2am from guests three continents away — and sit unanswered until morning, when the booking's already gone elsewhere.
The same questions, all day: rates, room types, directions from Nairobi, what's included. Your team answers them instead of welcoming guests.
WhatsApp here, email there, Booking.com somewhere else — no single thread, so enquiries slip through and double-bookings creep in.
No-shows and silent cancellations leave empty rooms on what should have been a full night, with no reminder ever sent.
Concierge takes the back-and-forth off your team's hands — instantly and warmly — so the welcome stays human and nothing waits on someone being free.
Not a chatbot — a front-of-house team, each role lifting one real weight off your desk.
Greets every enquiry on WhatsApp, email or Booking.com in seconds — warm, on-brand and in your guest's language, at any hour.
Answers rates, room and tent types and what's included, confirms availability and sends the M-Pesa deposit link to lock it in.
Sends arrival reminders, directions from Nairobi and check-in details — so rooms aren't lost to silent no-shows.
Handles game-drive times, dinner, transfers and "what's nearby?" — and hands anything personal to your team with full context.
No new system to learn, no app for guests. It sits on top of WhatsApp, your inbox and your booking channels.
WhatsApp, email and Booking.com route through Concierge. Guests just notice the speed of the reply.
We load your rates, rooms and tents, directions, activities and tone — plus M-Pesa deposits and your booking calendar.
It answers, quotes, confirms and reminds around the clock. Your team keeps the welcome; it takes the repetition.
Illustrative base-case figures — to be confirmed against your property's first season.
Exactly. That's why Concierge takes the admin, not the welcome.
"A bot can't make a guest feel welcome."
It isn't trying to. Concierge handles the back-and-forth — the rates, the availability, the directions, the reminders — instantly and warmly, in your tone. The moment a guest needs a real conversation, it hands off to your team with every detail already organised. Your people do what they do best; the repetition simply disappears.
Private deployment, your tone, your rules. You see and approve what matters — it never goes off-script.
Anything personal, complex or VIP routes to your team instantly, with the full thread attached.
It used to take us till mid-morning to clear the overnight enquiries. Now they're answered before we've had our first coffee — and our tents are fuller for it. The team is back on the welcome, not the inbox.
Send us a WhatsApp and we'll show you a live booking enquiry handled end-to-end — rates, availability, deposit and reminder — on the channels you already use.